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A broken site costs you every minute it stays that way.

We fix the thing that’s actually broken – a form that won’t submit, a plugin conflict, a layout that fell apart after an update – with a developer who looks at the real problem, not a support macro.

Featured Service · Website Improvement

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The problems that actually bring
people to this page.

Technical support isn’t one thing – it’s whatever’s broken right now. These are the issues that come up most.

 

What We Fix

Broken layouts after an update

A theme, plugin, or core update changed something and now a page looks wrong - we find what changed and fix it without rolling back everything else.

STAGE 01

Forms & checkout not submitting

Contact forms, quote requests, or checkout steps failing silently, usually from a plugin conflict, a broken integration, or a JavaScript error.

STAGE 02

Error messages & white screens

500 errors, white screens, or PHP errors that make a site unusable - diagnosed from the actual error log, not guesswork.

STAGE 03

Conversion Rate Optimization

Ongoing testing of what's already live - headlines, forms, layout - so performance keeps improving instead of flatlining after launch.

STAGE 04

Plugin & theme conflicts

Two pieces of code fighting each other, isolated and resolved without just deactivating half your site's functionality.

STAGE 05

The problems that actually bring
people to this page.

Technical support isn’t one thing – it’s whatever’s broken right now. These are the issues that come up most.

WHAT'S INCLUDED

01

Broken layouts after an update

A theme, plugin, or core update changed something - we find what changed and fix it without rolling back everything else.

02

Forms & checkout not submitting

Failing silently, usually from a plugin conflict, a broken integration, or a JavaScript error.

03

Error messages & white screens

500 errors and white screens diagnosed from the actual error log, not guesswork.

04

Third-party integration failures

A CRM sync, payment gateway, or API connection that stopped working - reconnected and tested end-to-end.

05

Plugin & theme conflicts

Two pieces of code fighting each other, isolated and resolved without disabling half your site's functionality.

06

One-off changes & small fixes

Content updates and small tweaks that don't need a full project scope, just a quick, correct fix.

A ticket queue vs. a developer
who knows your site.

The gap isn’t speed alone – it’s whether the person fixing it actually understands what’s broken and why.

Why Direct Support Wins

FACTOR Ticket / Marketplace Support Direct Technical Support
Who responds ✕ Whoever's next in the queue ✓ A developer familiar with your site
Diagnosis ✕ Generic troubleshooting script ✓ Root cause identified before fixing
Fix scope ✕ Patches the symptom ✓ Fixes the cause, documents the change
Response time ✕ 24–72 hours, no guarantee ✓ Same-day for most issues
Follow-up ✕Ticket closed, no record kept ✓ Change logged for future reference

A proven process for getting
things fixed fast.

Five stages keep support requests moving instead of sitting in a queue.

HOW WE WORK

Report

You tell us what's broken, with as much or as little detail as you have - a screenshot or error message is enough to start.

01

Diagnose

We reproduce the issue on your actual site and identify the real cause, not just the visible symptom.

02

Fix

The fix is applied and tested on staging first for anything touching checkout, forms, or core functionality.

03

Verify

We confirm the fix works on your live site and check that nothing else broke as a result.

04

Document

What broke, why, and what was changed gets logged, so the same issue doesn't come back unexplained.

05

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We work inside whatever you're
already running.

PLATFORMS WE SUPPORT

WordPress

Webflow

WooCommerce

Shopify

Error Logging Tools

Browser DevTools

REST API

Query Monitor

Figma

Custom PHP

React

MySQL

Support built around how often
you need it.

Every issue is different – these tiers give you a starting point for the conversation.

 

ENGAGEMENT OPTIONS

One-Off Fix
From $80
Support Hours Popular
From $250/month
Priority Support
Custom Quote
Included time Single issue 3 hrs/month Dedicated hours
Diagnosis & root-cause fix ✓ ✓ ✓
Staging testing for major fixes - ✓ ✓
Issue log & documentation - ✓ ✓
Direct developer access - ✓ ✓
Response time 24–48 hrs Same-day Dedicated hours
Get This Fixed Start Support Plan Talk to Us

Tell Us What's Broken

Share what’s happening, when it started, and a link to your site. Our team will take a look and tell you what’s actually going on before recommending a fix.

Book a Call
View Our Work

No pressure and no generic package. We will review your requirements before recommending a solution.